May 24, 2013, 06:23:45 AM
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3A Updates / Support & Moderator Assistance / Re: ANKOU EX head/neck CS and QC
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on: January 19, 2012, 10:05:52 AM
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Im also pretty sure CNY played its part~ deadlines that were set before the holiday likely held priority ,and im sure there was a bit of catch up needed to see how wide spread the problem really was..Maybe there is a minimum to a run of heads they can produce,so maybe delay was to get a sense of the number of replacements that needed to be reproduced(some folks take advantage of replacements and jump on the opportunity to grab an extra head for e*** or to make some $$$). Also construction and painting replacement heads takes attention away from the toys currently in production~~~HKV also is likely consuming hatchery time and labor..There is a lot of things that can go wrong and rarely do we experence problems with 3As goods.When I have ever had a problemit has been addressed and fixed by CS. I have dealt with many companies and 3As CS is among the best Ive dealt with..Im sure heads will roll~~~out to those effected soon...
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3A Updates / Support & Moderator Assistance / Re: ANKOU EX head/neck CS and QC
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on: January 19, 2012, 08:23:43 AM
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Im guess the delay was to get some heads ready...Ankous problem was his clamps~maybe hatchery readied themselves for another wave of broken clamps and didnt expect heads to be an issue..Since the heads are a bit more involving than the clamps to produce (with eye and all),Im sure thats where the delay has stemmed. Also,since the CS primary language doesnt appear to be english,things get lost in translation at times~ i figure thats part of the reason why pictures are often requested.
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