Sorry to hear that jcr518....feel for your Johnson (he is my fav. Ankou).
What was wrong in the first time? (you contacted CS)
Btw, perhaps they meant that they don't have a missing part at the moment and will send it to you later on? If you can forward your communication with them, I can touch base and see what I can do.
First time I had a broken WWRp Merc Bramble thumb. After contacting them and sending pictures they never got back to me, not sure why. This was a few years ago.
This time with the Ankou what they said was "sorry, we don't have this in stock", as their last response to me, and that was it. I would take that as I'm out of luck. I can PM you the communications that I had with them after I get home. I'm at work right now and they won't let me access my private email account. Maybe you can help. Like I said, I would even take unpainted lower legs and just paint them myself. I just don't have the parts to replace the broken ones. I think they tried getting me actual Ankou Johnson lower legs, but don't have any left, but maybe they have just regular lower legs? I would need both the left and right lower legs.