Had my first disappointment with CS over the past 3 weeks. My 1/12 Kyuu bothead arrived ' deflated' so the dome collapsed in on itself. Must have been packed that way as the box was mint.
I gently heated and managed to reshape almost back to what it should have arrived like before it collapsed again. Tried several times before I contacted cs to help or replace. After several confused emails I was finially told to 'drill a hole in the top and heat'......great so I receive a defect item and then have to drill into it. They would need to see it before they would consider a replacement or repair it.
I am not new to customising and changing vinyl figures but only when it is my decision- I paid for an item that I expect to arrive in good condition. It also had 'greying' where the plastic was stretched and discolouring to the paintwork ( not weathering).
Finally told today that there are no replacements available. I shouldn't have to pay for sending it back as I did not damage it.
CS were very polite as always, can not fault the manner but gone it seems are the days of very helpful ways.
I will no doubt get around to customising it into a damaged bothead...not the point though.