Hi guys. I need some advice.
Back in June I bought a Princess TQ. It arrived to me still sealed/shrink wrapped and I was the first person to open the box. When I removed her from the box, I immediately noticed her left leg looked like this:
Basically, there are cracks and scratches all over the place. It looks like it was carved (poorly) out of wood.
I immediately contacted CS with my concerns, and after a LOT of back-and-forth, they agreed to send me a new left leg. Awesome!
Two months passed and I hadn't received anything, so I contacted them again. They told me they forgot and that the Hatchery had been busy, etc., but a new leg was now on the way to me. Cool.
Two weeks later, a new leg DID arrive, to my delight, but this is what I got:
The colors don't match and it looks awful. Again, I immediately contacted CS asking them what could be done about this, and this is what they told me: "We only have this color of leg. Sorry for any inconvenience caused!"
And that was it.
So I'm basically left with a defective product that I paid a lot of money for. What's my next move here? Where do I go now? What can I do?
Thanks for hearing me out on this.