Kinda bummed, sent CS a email 5 days ago and still awaiting a response.
What was the email about? Sometimes CS are contacting the Hatchery or production team (people who work on repairs) and if they are busy, they can't answer and holding you back as well
It was in regards to my second broken Sandvich. Purchased one at SDCC, and it had a broken olive, they told me to send it back to fix it, so I paid $48 USD, received it back last week in a box that was made of pieces of other boxes and then the sandvich was just wrapped in tight bubble wrap so the olive was busted off again when the not so sturdy box started coming across the seas. I have no idea why they didn't put it in the original clamshell packaging to send back, so now I have paid for the item twice as well as 3A paying once and I still have a busted product.